Extra fees, your rights and complaints
On top of the standard fees, some aged care homes charge for optional extras. Think of a nicer room fit-out, a wider menu or other added services. These guides explain what those fees are, when they have to be agreed in writing, and how to stop paying for extras your parent no longer uses. They also cover respite costs, and which other charges are allowed. If you think your parent has been charged wrongly, there are free services that can help. The rules here have been changing, so each guide shows when it was last checked.
The higher everyday living fee: what it is and whether you have to pay it
The higher everyday living fee pays for optional extras such as pay TV, Wi-Fi or a wider menu. It's never compulsory and can't be a condition of getting a room.
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Stopping or changing extras you no longer use
Extras such as pay TV, Wi-Fi or a wider menu are optional, and your parent can cancel or change them. How cooling-off, notice and the yearly review work.
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Which extra charges are allowed on top of the standard fees
What an aged care home must provide within the standard fees, what usually costs extra, such as hairdressing and medicines, and the rules for charging for extras.
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Overcharged? How to complain and get money back
If an aged care home or Support at Home provider has charged too much, the money can be recovered. Who to go to, in what order, and what to put in writing.
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Respite in an aged care home: costs and approvals
A short respite stay in an aged care home costs much less than a permanent place, with no means test and no room payment. Costs, available days and approval.
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